Frequently asked questions
Clear answers. If you need anything else, contact us.
How long do I keep access to a self‑paced course?
You get 12 months of access, including updates. We revise modules when evidence improves techniques.
Do you offer refunds?
Yes. For self‑paced courses, request a refund within 14 days if you completed less than 20% of the content. Cohorts follow a stricter timeline due to limited seats; see Terms.
Are certificates included?
Yes. You receive a shareable certificate upon completing all core assignments and the final quiz.
What’s the weekly time commitment?
Self‑paced: 2–3 hours weekly. Cohort labs: 4–5 hours including critiques.
Do you teach AI tools?
We cover prompt design, critique workflows, and verification steps. We focus on judgment, not shortcuts.
Can my team join together?
Yes. We offer team seats, private feedback channels, and optional live reviews. Ask via Contact.
What if I fall behind in a cohort?
You’ll have replay access and can submit assignments within one week after the cohort ends.
Do you include templates?
Yes—briefs, messaging ladders, tone ladders, edit checklists, and QA passes with examples.
Is there coaching?
Cohorts include instructor critiques. Self‑paced tracks include optional paid reviews.